Tech
Do refurbished phones come with accessories?
Everything you need to know about refurbished phones — what they are, what’s included in the box, brand differences, and why choosing the right seller (like Zextons)
Refurbished phones have become one of the smartest choices for UK buyers in 2025. They offer the same performance as brand-new models but at a fraction of the price, making them popular among budget-conscious and eco-friendly consumers. Yet one common question remains: do refurbished phones come with accessories?
This guide explores everything you need to know about refurbished phones — what they are, what’s included in the box, brand differences, and why choosing the right seller (like Zextons) makes all the difference.
What Is a Refurbished Phone?
A refurbished phone is not just a second-hand device. It is a pre-owned smartphone that has been carefully inspected, tested, and restored to full working condition by professionals. These devices often come from trade-ins, returns, or certified refurbishing programs.
Unlike buying a random used phone, refurbished phones go through quality checks and usually include a warranty. This makes them a safe and affordable alternative to buying new.
Do Refurbished Phones Come with Accessories?
The short answer is: yes, but it depends on the seller. Not every refurbished phone comes with the same accessories, and this often surprises buyers. Some sellers include all the basics, while others provide only the essentials to keep costs low and reduce waste.
Standard Accessories You Can Expect
When buying refurbished phones in the UK, most trusted retailers include the following essentials. These ensure the phone is ready to use immediately:
Charging Cable & Adapter – Typically included, though sometimes generic instead of original.
SIM Ejector Tool – A small but practical accessory for inserting or removing your SIM card.
Protective Packaging – phones often ship in secure, generic packaging rather than the original retail box.
Quick Start Guide or Manual – Some sellers add a simple instruction leaflet for easy setup.
Optional or Rare Accessories
While the basics are almost always provided, certain accessories are much less common. Some sellers may offer them as bonuses, but they should not be expected with every purchase.
Earphones or Headphones – Rarely included due to hygiene concerns.
Original Retail Box – Found occasionally with Grade A reconditioned phones.
Free Case or Screen Protector – Some niche refurbishers include these extras during promotions.
Brand-by-Brand Accessory Policies
Apple Certified Refurbished (UK)
Apple includes a USB-C to Lightning cable with refurbished iPhones. However, buyers will not receive a charging adapter or headphones. Devices come in Apple’s plain reconditioned phones packaging.
Samsung Certified Re-Newed (UK)
Samsung generally provides a charging cable and sometimes a power adapter. Devices are shipped in simple Samsung Renewed packaging.
Amazon Renewed (UK)
Phones from Amazon Renewed usually include a charging cable and arrive in generic packaging. Accessories may be third-party but must meet safety standards.
Zextons Refurbished Phones (Our Promise)
At Zextons, we know accessories matter. That’s why every pre-owned smartphones we sell includes much more than the basics:
Free SIMs
Proper Generic Packaging
Free Charging Cable
Free Protection Bundle
Free Next Day Delivery
18-Month Warranty
30-Day Return
Free Tree Planted Gift 🌱
This ensures you get a complete package with no hidden costs and a sustainability bonus.
Why Accessories Differ with Refurbished Phones
The reason accessories vary comes down to several factors:
Eco-Friendly Packaging – Some sellers limit extras to reduce e-waste.
Cost Control – Excluding accessories helps keep prices lower.
Hygiene Standards – Headphones are rarely provided due to health concerns.
Seller Policies – Each retailer sets different standards for what’s included.
Benefits of Choosing Refurbished Phones
Beyond the accessories, refurbished phones offer numerous advantages compared to buying brand new:
Significant Savings – Prices are often 30–60% lower than new models.
Eco-Friendly Choice – Extends the life of devices and reduces electronic waste.
Warranty Protection – Most refurbished phones come with a minimum 12-month warranty; Zextons offers 18 months.
Fully Tested Quality – Every unit is inspected to meet functionality standards.
Extra Value – With Zextons, free accessories and bonuses are always included.
How to Choose the Best Refurbished Phone in the UK
If you want the best deal, pay attention to a few key details before purchasing:
Check the Included Accessories – Read product descriptions carefully.
Compare Sellers – Apple, Samsung, Amazon Renewed, and Zextons all have different policies.
Look for Warranty – At least 12 months is ideal; Zextons offers 18 months.
Check the Return Policy – A minimum of 30 days gives peace of mind.
Buy from Trusted UK Retailers – Always choose sellers with strong reputations.
FAQs About Refurbished Phones
Do refurbished phones come with chargers?
Yes, most refurbished phones include a charging cable, but sometimes it’s a third-party accessory. At Zextons, a free charging cable is always included.
Do refurbished phones come in the original box?
Usually not. Most sellers provide generic protective packaging instead.
Do refurbished iPhones come with headphones?
No, due to hygiene reasons, Apple does not include headphones with refurbished devices.
Are refurbished phones safe to buy in 2025?
Absolutely, provided you buy from certified retailers or trusted UK stores like Zextons that offer warranty and returns.
Why are refurbished phones cheaper?
They are pre-owned devices that have been restored and tested, allowing sellers to offer them at significantly reduced prices.
Conclusion
Refurbished phones are an excellent choice for UK buyers in 2025, offering affordability, reliability, and eco-friendly benefits. While accessories vary by seller, the essentials like charging cables and packaging are almost always included.
For the best experience, choose a retailer that provides more than just the basics. At Zextons Tech Store, every refurbished phone comes with free SIMs, a protection bundle, free next day delivery, an 18-month warranty, and even a tree planted in your name. With Zextons, you get a refurbished phone that feels like a complete package — without compromise.